
25 Sewa Jobs in Dubai
Full time @Mahad Human Resource Consultancy in Construction Jobs Shortlist Email JobJob Detail
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Job ID 97763
- Offered Salary 6403
- Career Level Executive
- Experience 2 Years
- Gender Male
- Industry Construction
- Qualifications Diploma
Job Description
Sewa Jobs: Customer Service Representative (SEWA). Location: Dubai, UAE Employment Salary Range: AED 4,000-7,000/month (based on experience). Mahadjobs is a trusted job portal connecting skilled professionals with top employers across the UAE. We are excited to partner with a leading service provider in Dubai to recruit a Customer Service Representative to support operations related to the Sharjah Electricity and Water Authority (SEWA) services. Join us to make a difference in delivering exceptional customer experiences.
Sewa Jobs in Dubai
Sewa Jobs: We seek a professional and customer-focused Customer Service Representative to handle enquiries and support SEWA-related services in Dubai. The role involves assisting customers with billing, account management, and service requests, ensuring high levels of satisfaction. The ideal candidate is communicative, detail-oriented, and familiar with utility services in the UAE.
Sewa Jobs Key Responsibilities
- Respond to customer inquiries regarding SEWA services, including electricity, water, and gas accounts, via phone, email, and in person.
- Process billing inquiries, payment arrangements, and service activation/deactivation requests accurately.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Educate customers on SEWA policies, procedures, and available online services (e.g., SEWA’s customer portal).
- Coordinate with SEWA’s technical teams to address service disruptions or maintenance requests.
- Ensure compliance with UAE regulations and SEWA’s service standards.
- Provide feedback to management on recurring customer issues to improve service delivery.
- Assist in promoting SEWA’s digital platforms and sustainability initiatives to customers.
Sewa Jobs Qualifications and Skills
Required:
- High school diploma or equivalent; a bachelor’s degree in Business, Communications, or a related field is a plus.
- 1–3 years of experience in customer service, preferably in utilities, telecom, or a related sector.
- Fluent in English; proficiency in Arabic is highly desirable.
- possess strong communication and interpersonal skills, along with a customer-centric approach.
- Possess proficiency in Microsoft Office and have experience with CRM software such as Salesforce and Zoho.
- Ability to handle high-pressure situations and resolve conflicts professionally.
- Knowledge of UAE utility services and billing processes.
Preferred:
- Previous experience working with SEWA or similar utility providers (e.g., DEWA, ADDC).
- Familiarity with SEWA’s online platforms and payment systems.
- Multilingual skills (e.g., Hindi, Urdu) to cater to Dubai’s diverse population.
- Valid UAE residence visa with NOC for transfer.
Why Join Us?
- Competitive Salary: AED 4,000 – 7,000/month, based on experience, with performance-based incentives.
- Benefits: Comprehensive medical insurance, annual leave, and visa sponsorship (if applicable).
- Career Growth: Opportunities for training and advancement within the customer service or utility sector.
- Work Environment: Join a supportive team in Dubai’s dynamic business landscape.
- Impactful Role: Contribute to improving customer experiences for essential utility services.
Required skills
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