Sewa Jobs: We seek a professional and customer-focused Customer Service Representative to handle enquiries and support SEWA-related services in Dubai. The role involves assisting customers with billing, account management, and service requests, ensuring high levels of satisfaction. The ideal candidate is communicative, detail-oriented, and familiar with utility services in the UAE.

Sewa Jobs Key Responsibilities

• Respond to customer inquiries regarding SEWA services, including electricity, water, and gas accounts, via phone, email, and in person.
• Process billing inquiries, payment arrangements, and service activation/deactivation requests accurately.
• Resolve customer complaints and escalate complex issues to supervisors when necessary.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Educate customers on SEWA policies, procedures, and available online services (e.g., SEWA’s customer portal).
• Coordinate with SEWA’s technical teams to address service disruptions or maintenance requests.
• Ensure compliance with UAE regulations and SEWA’s service standards.
• Provide feedback to management on recurring customer issues to improve service delivery.
• Assist in promoting SEWA’s digital platforms and sustainability initiatives to customers.

Sewa Jobs Qualifications and Skills

Required:

• High school diploma or equivalent; a bachelor’s degree in Business, Communications, or a related field is a plus.
• 1–3 years of experience in customer service, preferably in utilities, telecom, or a related sector.
• Fluent in English; proficiency in Arabic is highly desirable.
• possess strong communication and interpersonal skills, along with a customer-centric approach.
• Possess proficiency in Microsoft Office and have experience with CRM software such as Salesforce and Zoho.
• Ability to handle high-pressure situations and resolve conflicts professionally.
• Knowledge of UAE utility services and billing processes.

Preferred:

• Previous experience working with SEWA or similar utility providers (e.g., DEWA, ADDC).
• Familiarity with SEWA’s online platforms and payment systems.
• Multilingual skills (e.g., Hindi, Urdu) to cater to Dubai’s diverse population.
• Valid UAE residence visa with NOC for transfer.

Why Join Us?

• Competitive Salary: AED 4,000 – 7,000/month, based on experience, with performance-based incentives.
• Benefits: Comprehensive medical insurance, annual leave, and visa sponsorship (if applicable).
• Career Growth: Opportunities for training and advancement within the customer service or utility sector.
• Work Environment: Join a supportive team in Dubai’s dynamic business landscape.
• Impactful Role: Contribute to improving customer experiences for essential utility services.