IT Support Engineer
Posted by Mahad Manpower Pvt. Ltd. — Doha, Qatar
Hiring company: Confidential Company
- Salary: QAR 6,000 – 6,500
- Job type: full time
- Experience: senior
- Apply before: 2026-12-30
- Vacancies: 2
- Industry: Information Technology (IT)
- Visa: sponsored by the employer
- Accommodation: provided
- Transport: provided
- Medical insurance: provided
- Air ticket: provided
- Working hours: 8 per day
- Working days: 6 per week
- Contract: 24 months
- Probation: 6 months
- Annual leave: 21 days
Skills
NAVIS SPARCS N4 application support., Terminal Operating System (TOS) troubleshooting., Container terminal operational workflows., Application monitoring and incident management., System interfaces and integration troubleshooting., IT helpdesk and end-user support., Technical documentation and reporting., Root-cause analysis and problem-solving., Coordination with software vendors and operational stakeholders., IT security awareness and system access management., Communication and teamwork.
Job description
The IT Support Engineer will provide technical support for terminal operations, ensuring the smooth and uninterrupted functioning of the Terminal Operating System (TOS), particularly NAVIS SPARCS N4. The role involves troubleshooting system issues, assisting users, monitoring system performance, supporting system interfaces, and coordinating with Operations, QatarEnergy, and NAVIS support teams to ensure timely resolution of technical problems.
Responsibilities
- Provide first-line IT support for terminal operational systems and users.
- Troubleshoot and resolve NAVIS SPARCS N4-related technical issues.
- Monitor Terminal Operating System (TOS) performance and operational availability.
- Support terminal users with system access, application errors, and operational IT issues.
- Coordinate with Operations, QatarEnergy, and NAVIS support teams to resolve complex technical problems.
- Monitor system interfaces and identify communication or integration failures.
- Escalate critical incidents to the appropriate technical teams.
- Maintain IT support records, incident logs, and troubleshooting documentation.
- Assist with system testing, updates, and implementation of approved changes.
- Support business continuity and minimize disruptions to terminal operations.
- Follow IT security policies, system access controls, and operational procedures.
- Provide technical guidance and basic system training to terminal users when required.
Requirements
- Bachelor's degree in Software Engineering, Computer Science, Information Technology, or an equivalent qualification.
- Minimum 5 years of experience in container terminal operations.
- Minimum 3 years of experience in a similar IT support position.
- Proven hands-on experience with NAVIS SPARCS N4 in container terminal operations.
- Knowledge of Terminal Operating Systems (TOS), system troubleshooting, and system interfaces.
- Understanding of operational IT requirements in container terminals.
- Experience supporting mission-critical operational applications preferred.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Good communication and coordination skills.
- Ability to work effectively with operational teams and technical support providers.